Frequently Asked Questions
Here are some our most frequently asked questions. If you don’t see your question below, just reach out to customer service, and we’ll get you the answers you need!
No, delivery is free!
Yes, we deliver to offices, homes, factories, farms, barns, you name it – just about anywhere one would want access to our great tasting water.
No, we set up new accounts with a minimum of three (3) – 5 gallon bottles. Our delivery cycle is normally every 4 weeks, larger accounts may require a different frequency. We are happy to work to provide a schedule that suits your needs
A family of four normally drinks one 5-gallon bottle a week.
We have three potential solutions for you: First, we offer a 3-gallon bottle of water that is 16 lbs lighter. Second, we have a bottom loading unit that makes replacing heavy bottles a cinch. And lastly, we have water filtration units that don’t use bottles at all!
Yes, we have 4 ½ oz paper cone cups and 7 oz plastic cups that fit in a cup dispenser mounted to the side of the cooler.
Our top-loading coolers are 1 foot square and 53″ tall with the bottle on top.
The cord on our units is 6 feet long, and plugs into any standard 110 volt electrical outlet.
Yes, we have units that dispense hot water as well as cold water. We also have units that dispense ambient (room temperature) water and cold water.
Plenty hot! Be careful! The water dispenses at 180 degrees – hot enough for coffee, tea, or hot chocolate.
No problem – just email [email protected] and let us know how many bottles you need. If you forget to tell our office, leave a note on an empty bottle to inform your delivery driver of your needs. He can make changes to your order during the delivery stop.
Again, no problem – email [email protected] and let us know when you will be gone and we will skip the scheduled delivery. Or feel free to call 859-858-4407 and our customer service team will work with you to arrange a convenient time for delivery.
The easiest way to pay is to put a credit card on file with us, and we’ll charge you at the end of each month for that month’s purchases, or after each delivery.
The cards are held under strict compliance with all fraud and hacking standards by a third party credit card security company. You can access your account online through our eStore and pay your bill there.
Delivery reminders are emailed 48 hours before your scheduled delivery. Access to your account is available 24/7 to check your next scheduled delivery day. If you forget to put your bottles out, call our customer service team and they will take care of you. Sometimes your route salesman knows your account so well, he will leave water anyway.
In the pink band across the very top of our website is the Customer Login. This is our online portal to give our customers access to their accounts 24/7 with information on what invoices are available for payment, to make payments online, and to see your delivery days.